🤝 Customer Satisfaction & Return Policy

ItsyToys, your happiness means everything to us! While we aim to deliver high-quality products every time, we understand that issues can happen. Here’s how we handle returns and refunds to make the process as smooth as possible.

🚫 No Return Policy — Except for Damaged Items

We do not accept returns unless the product arrives damaged. If this happens, we’re here to help — quickly and fairly.

📦 What To Do If Your Item Is Damaged

If you receive a damaged product, please:

  1. 📹 Record a Video:
    Take a clear video during unboxing, showing the damage, product condition, and packaging.
  2. 📤 Contact Us Within 3 Days:
  3. Send the video and your order details to our customer service team.
  4. 🕐 Quick Response:
    We’ll review your request and respond within 2 business days. Once confirmed, we’ll send a replacement or process a refund for the damaged item.

📦 Condition for Return

To qualify for a return or refund:

  • The item must be returned in its original packaging (don’t throw anything away).
  • Make sure the product is in the same condition as received.

🚫 Non-Returnable Items

We do not accept returns for:

  • Undamaged items.
  • Sale, clearance, or personalized products.

Please check the product page for specific item return eligibility.

💰 Refund Process

Once we receive and inspect the returned damaged item, we will:

  • Process your refund or replacement within 3 business days.
  • Refunds are issued to the original payment method used at the time of purchase.

🚚 Shipping Costs

  • If the issue is our fault (damaged product or wrong item), we will cover the return shipping.
  • Otherwise, the customer is responsible for shipping fees on returns.

🤗 Need Help?

We’re here to support you!
📧 Email us at itsytoys.eshop@gmail.com
📱 WhatsApp us at +91-8904115010

Thank you for shopping with ItsyToys — where every playtime moment matters!

🧡 Toys for Every Age. Care for Every Customer.